Administration – Internal Services is comprised of the following functional disciplines: Project Management, HelpDesk, Training & Communications, and Administrative Services.
It supports Information Technology and the County in functions related to Project Management, Training and Customer Support. This includes the following:
- IT Annual Master Planning and Budgeting Processes
- Project Management support and assistance to IT Project Managers
- Hands-on instruction and training, customized to the needs of County employees to empower them with skills in standard software products, providing the skills necessary to complete their tasks effectively and efficiently
- IT Software (approved) Countywide – renewals/contracts/licensing
- HelpDesk Customer Support Services
- IT Employee Training and Education
- IT Department Communication Processes
- IT HelpDesk - Telephone Communications
- IT Purchasing, Accounts Payable, Billing and Clerical staff functions
- IT Department Policies and Procedures and Human Resource Administration
