Services Provided

Customer Base

Overall, Information technology's customer base spans several different disciplines, including:

• Health and Human Services	• Real Property and Treasurer
• Legal/Court Services	• Finance and Human Resources
• Public Safety (Police, Fire, EMS)	• Parks & Recreation
• County Clerk	• County Attorney and DA
• Community & Economic Development	• Board of Elections
• Sheriff	• Legislature
• County Manager	• External Customers
• Sullivan County International Airport

Sullivan County's Department of Information Technology Services provides a number of services to its customers, in general. IT services provided include:

Information (Data) Services
Database Administration and Standards	Database Design, Access and Security
Database Recovery and Storage	Data Warehouse Design, Access and Security
GIS Database Design, Access and Security	Digital Picture Database Administration
24/7 Data Center Management
Application Development Services
New Product Research and Testing	Custom Application Development and Code Management
“Commercial Off the Shelf” Software Selection and Implementation	Business Process Improvement
Office Automation Software	“Commercial Off the Shelf” Software Maintenance and Support
Technology Services
Asset Management	Automated Software Delivery
Anti-Virus Maintenance and Control	Technology Standards Management
Internet Services (Web Hosting, FTP, and Web Browsing)	LAN Network Administration and Management
Network Directory Services and File Storage	WAN Network Administration and Management
Disaster Recovery Planning	Printing, Plotting and Fax Management
VoIP and Legacy Telephone Management	Remote Access Management
Network Security and Authentication	PC Support and Maintenance
Video Conferencing Services	Server Hardware Support and Maintenance
Internet Security and Firewall Management	Technology Testing and Prototyping
Wireless Network Administration and Mgmt.	Web Site Design
Training and Support Services
24/7 HelpDesk Support	Technology Publications
Software and Application Training	Technology Project Management and Mentoring

Services Provided

Customer Base

Services Provided

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Information Technology Services

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