Since it is difficult to predict the state of the information technology field beyond three years, ITS has developed a flexible long-term strategy, not a detailed long-term plan. Long-term planning is currently projected to a useful life of seven to ten years (2023-2026) within the scope of implemented technologies in the short-term deployment windows.
This plan addresses all facets of the County’s information technology services and related infrastructures. It strives to maximize the benefits of high-level organizational cooperation while allowing individual and group creativity and flexibility. Therefore, the foundation for the plan includes trends in the information technology industry; an outline of customers and services; and an Information Technology vision accompanied by a mission statement, goals and guiding principles, critical success factors and the Information Technology Master Planning Process.
Strategies and Initiatives
The following Information Technology strategies represent broad statements of desired accomplishments: Each of these strategies is supported by projects within the overall ITS Master Plan.
Provide an Enhanced Application Service Offering:
- Increase application integration through web services
- Promote mobility and location integration in business applications
- Utilize ecommerce platform to offset costs and expand product offerings to customers
- Improve the quality, reliability and availability of all applications
- Increase the agility and responsiveness of business units by expanding customer analytics
- Leverage the County’s Internet presence and portal as a branded consolidated point of access to all County information and services through a web browser
- Centralize identity and access management for all applications and content
Enhance ability to provide effective and timely customer service:
- Implement a centralized HelpDesk strategy to provide a single point of contact for service delivery
- Implement the IT Infrastructure Library (ITIL) best practice framework for IT Service Management
- Define a service and support strategy that clearly identifies the IT services provided
- Provide a high-quality training program to empower employees through technology
- Develop a formalized customer communication plan
- Build IT Staff expertise through professional development
- Expand capacity through ongoing organizational review and selective outsourcing
Implement a Standardized Infrastructure Strategy:
- Deliver services using a shared technology infrastructure wherever possible
- Implement a Microsoft infrastructure strategy
- Implement a consolidated security management strategy
- Establish a standard personal computing hardware and software product suite, SLA, and replacement schedule for all County personal computers and server hardware
- Improve service availability through network design and management strategies
- Establish enhanced capacity planning and recovery management strategies
